Welcome to FAQS

Frequently Asked Questions

Pre-Sales Questions

How long does it take for me to receive the software once I place an order?

Can you customize the software for my usage?

Can I receive an update every time a new version arrives at a concessional rate?

Can you send me newsletters and other such items on regular basis?

Do you offer a money back guarantee?

I see some other software's with discount offers. Why don't you offer this?

Can I get each software with a serial number?

Is my data stored in your database so that I contact you for queries?

How user friendly is your software?

What are the minimum system requirements to run this software?

Technical Questions

I changed my secure panel password and now I can't get in.

Can we retrieve a lost file from the cabinet/drawer/folder if we have deleted it by mistake ?

Suppose I want to find a file in the cabinet/drawer/folder because I don't know where I stored it. How do I do it?

Is there any shortcut to other drawers?

How much data can I store in a single folder?

Could we have a status report once the scan, print and fax document options are used and done ?

Can I scan, print and fax document without having to select a document
from a particular place i.e.; via the scan,fax,email buttons.

Account and Billing Questions
Can I upgrade my plan or features later?

How can I change my account or billing information?

What happens if I encounter some problem in buying it online?

What is the cost for additional features?

How do I cancel my order?

What about billing and overdue policies?